📜 Terms of Service
Welcome to Customizoo.com. By accessing or purchasing from our site, you agree to the following terms. Please read them carefully.
1. 🛒 Orders & Customization
- Most products are made-to-order and customized based on user input. By placing an order, you confirm that all personalization details (e.g., pet breed, font choice, item notes) are accurate.
- We reserve the right to reject or cancel orders that contain offensive, infringing, or inappropriate content.
2. 📦 Fulfillment & Shipping
- Production times vary based on product type and customization complexity. Estimated delivery dates are not guaranteed.
- We are not responsible for delays caused by third-party carriers, incorrect addresses, or customs processing.
3. 🔁 Returns & Refunds
- Personalized and custom items are non-refundable, except in cases of defect or error caused by our team. See our Return & Refund Policy for details.
- Non-custom items may be returned within 14 days of delivery if unused and in original packaging.
4. 📸 Intellectual Property
- By submitting custom content (e.g., pet photos, logos), you grant us a non-exclusive right to use it for order fulfillment and marketing unless otherwise agreed.
5. 🔐 Privacy & Data
- We respect your privacy. Personal data is used solely to process orders, improve service, and communicate with you. For full details, see our Privacy Policy.
6. 📲 Multi-Channel Listings
- Product availability, pricing, and promotions may vary across platforms (Amazon, Facebook, Instagram, TikTok, etc.). Orders placed through Customizoo.com are subject to these Terms.
7. ⚖️ Limitation of Liability
- Customizoo is not liable for indirect, incidental, or consequential damages arising from the use of our products or services.
- Our total liability is limited to the amount paid for the product in question.
8. 🧾 Governing Law
- These Terms are governed by the laws of the State of Texas. Any disputes shall be resolved in the courts of Rockwall County, Texas
